Frequently Asked Questions

Returns and/or Damaged Goods

We want you to be happy with your product!  If for any reason you are not, please contact us at INFO@THEDRUIDSDEN.COM.  Please report any damaged or missing items within ten (10) days of receipt of order so that we can help rectify and credit your account.

The Druid’s Den accepts returned items that are in resalable condition purchased less than three (3) months ago.  Oils and Spa Collection products that have been transferred into other containers are NOT considered to be in resalable condition.

Shipping

The Druid’s Den ships via the US postal service and UPS. Exact methods will vary based upon the availability of these services and what is offered to your location, and will be offered at the time of your purchase via the online shopping cart. Shipping charges are calculated upon the weight of the items within your order, the shipping method you choose, and your location.

Most orders will be shipped within 48 business hours, if items are available, and you are unable to make changes to an order once it has been packaged.  Orders cannot be canceled once they have been shipped.  You may however refuse the package, and upon its return receipt we will credit you for the merchandise. Shipping fees and any return shipping costs will still apply.

Sales Tax

The Druid’s Den is required to charge Texas sales tax (8.25%).

Privacy Policy

The Druid’s Den does not share customer information including emails, phone numbers, or postal mail addresses with anyone. It is not our policy to spam your email address, nor do we send unwanted postal mail.  Any batch emails sent out will be only to notify customers of new or sale items as well as special offers and sales. At any time, a customer may opt out of receiving such emails, the quickest way is to click the unsubscribe button at the bottom of the email.